Linders Furniture Reviews and Complaints
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Linders Furniture review in Los Alamitos, California: LIARS!
I HATE Linder's Furniture. DON'T ever shop there. We ordered furniture in July and now our sofa MAY come in December after being promised a 2 week delivery. I despise, Ana "Banana" the sales person, Jay the manager, Bertha the customer service supervisor and all other people who have jacked me around for over three months! Who knows if we will even have our sofas matching.... I have been promised that the leather dye-lot won't matter, but I can't trust a single thing they have said to me. They have lied to me, not called me back and continue to hinder any sort of communication. I can't get a hold of any sort of corporate person to submit a complaint to, so I am stuck doing this. HONESTLY, I never complain, but these people and their lack of customer service has taken me over the edge. The fact that I haven't used a swear word in this review is a testament to my restraint! On top of getting *** customer service and having to sit on lawn furniture, the love seat we did have delivered after 6 weeks has already had part of the leather flake off... So much for Ana "Banana" telling us that it was FABULOUS quality. The repair man told me that it was Chinese ***. NICE. NICE. NICE. I have spent well over $2000 on Chinese *** that has YET to be fully delivered after 3 months!!!!! DON'T SHOP AT LINDERS! Go to Living Spaces or somewhere else... If you have to spend money on Chinese ***, at least it will be in your house when you need it.
Linders Furniture review in Los Angeles, California: Linders warranty is a fake,cheap furniture
I bought a sofa and loveseat and a dining room table with the marble tabletop, after i got furniture home, sofa has small rips all over it and the tables leg falls off and all the chairs legs are loose... I also purchased the warranty for 1 year, so they came out and fixed the problems, then a month later i noticed the couches sides were collasped as if they were cardbord (WHICH THEY PROBALLY ARE)so i called them back and they said that my 1 year warranty has expired last month,,,but on the warranty paper i have it says that frames on furniture are a lifetime warranty..So the customer rep said i would have to pay $79.00 for them to come look at them and see if the couches were not used properly,,,regardless of the use of the couches nothing should be messed up within a year of purchase... i have bought from living spaces and there furniture is very strong and durable...linders is cheap furniture and there customer service does nothing to help you...i will never buy from them again...............
Linders Furniture review in Los Angeles, California: The run around
I ordered a bed on Saturday and was told if I wanted to pick up it up I could do so on that following Wednesday. When I got to the place to pick up the bed, the salesman said it was not at this warehouse go down the street to their other warehouse and it was not there so I contact the store that I purchased it from(Cerritos), and they said that the bed did not make the delivery truck. So I had to wait for another week and I'm still waiting. BTW they are very very RUDE!!!!!!!
Linders Furniture review in Jakarta, Jakarta: Did not send a fully-paid sofa and ignored calls
We ordered a set of sofa, paid fully for it, was promised the sofa will be sent in 3 weeks after order date on July 11th, 2010. I left the country and my son kept calling them and he kept being bounced from person to person and to customer service. He wanted to cancel the order but was not allowed because it was a special order. In this case Linder's furniture broke the contract first by not sending the sofa as promised. But up to now, they still try evade every time my son calls. both my sons are college students so they are quite busy. I am hoping someone can advice me as to how I can sue this company. I have filed a complain to ftc, the government consumer protection agency. I have also emailed them about it. I guess they think I cannot do anything about it. Should I file a police report first now before proceeding?
Linders Furniture review in San Diego, California: Manager (Rancho Cucamonga) called wife a *** and hung up on her.
Worst experience ever! Bought a sectional March 29, 2010 and finally cancelled on August 9, 2010. After purchasing was told that it would be delievered on April 16th. Never received a call when that date came so I called and was told that it was on backorder till June 1st and that I would get a call to setup delievery. The date came, never got a call so I called them again to find out where my couch is and of course, again was told it is on backorder till end of June. End of June comes and goes and no phone call, so I called them again. Asked where my couch is and was told that they are waiting to fill the container from the manufacturer before shipping it over, so now till end of July and they will call me when it comes in. End of July comes and goes and no one calls me. So I call again and was told that it will be here on August 8th. To my surprise I actually get a phone call this time on August 3rd from a lady at the store saying that my couch has finally arrived and that I have a scheduled delievery date Saturday August 7th in the morning. So finally I will have my couch that I paid for over 4 1/2 months ago. So I take the day off work Saturday to wait for the delievery of my couch. It is now 1pm Saturday afternoon and still no couch. I call the dispatch center who is in charge of delieveries and they told me they don't even know who I am. So I call the store, (Rancho Cucamonga) and spoke to the lady who told me it was going to be delieverd today and she says, "Umm can I have the store manager call you back?" So its now 6:30pm and I receive a phone call from the "Store Manager" (Everett) sorry had to use his name becuase I received the worst customer service ever!!! He tells me he doesn't know why his sales associate called me and told me my couch is here and is going to be delievered, because it isn't here, it's still in China. He tells me that now he has to call 3 other customers to tell them the same thing because she called others scheduling a delievery date today and their merchandise is not here either. So he assured me that he would follow up with a phone call on Monday, August 9th to give me an update on what he found out about my order. Guess what??? Everett didn't call me on Monday or any other day after that. So I called him on the following Thursday to speak with him but of course he wasn't available and he would call me back. He didn't call me back so my wife called him today. He was unavailable again and he would call me back. To my surprise he did call back and spoke to my wife. He explainded to her that if she wants to know where the couch is that she needs to call customer service and ask them. He said he doesn't know where the couch is. So she asked him why didn't he call back on Monday with a follow up like he said he was going to do. He says, "He was busy and couldn't so he left a note for someone else to call us with a follow up." Well, no one called us with a follow up so my wife told him that. He says, "I don't know what to tell you Ma'am." So my wife asks him what was the note for and what did it say? His answere to her was, "I don't have to tell you that!" Excuse me what do you mean you don't have to tell us what the follow up note said????????? She was stunned at what his response was so she asks him, aren't you the store manager? You have our money and our couch and you have no answers to where our couch is.......So we want to cancel our order and get a refund. He calls my wife a *** and hangs up on her!!!!!!!!!!!!!!!!!!!!! I call back, and talk to another "Store Manager" by the name of Jon. I cancel the order through him and hopefully get a refund posted back to my card. This is the most horrific customer service experience I have ever encountered in my life. I don't even know how this company is still in business, they are a bunch of thieves and know nothing about customer service. Why are they still in business??? We as the consumer need to do something about this and let others know not to do business with them. I just don't understand what is going on with this company and how they have been in business for 25 years, especially after reading all the complaints on the internet about them and they have an "F" rating on the better business bureau (www.bbb.org) website. I want to make sure this business goes down!!!!!!!! DO NOT SHOP AT LINDERS FURNITURE unless you want to be robbed of your $$$$. Robert J
Linders Furniture review in Los Angeles, California: Linder's Furniture
My wife and I bought a bedroom set in March and they told us it would be delivered by June 21st. The bed and mattress came on June 28th, but the rest of the set (dresser and mirror) did not come until August 11th. After calling multiple times, they simply blame the problem on their overseas "manufacturer." They shouldn't make commitments they don't keep. Our friends had a similar problem prior, so it seems to be an on-going problem. The furniture it nice, just be warned: do NOT expect to receive it on time. On the other hand, we had a better experience with Living Spaces so I would recommend that place as an alternative.
Linders Furniture review in Torrance, California: Manager of Laguna Hills store called wife a liar
We bought a sofa and the cushion in the chaise part of the couch did not hold up but a couple of months before breaking down. We called they said they would replace which they did with another piece of foam of the same inferior quality. I asked the technician while he was replacing it why they use such inferior and could I get a better quality product. He said yes if I go aftermarket to an upholstery shop and have it made. My wife called the manager and told him this and he called her a liar stating that his tech would never say that because he has been with them for many years.
Yes do not make any purchases with Linders furniture store's They don't give a *** about their customer service. I have tried for two days to speak to someone on the phone. The line either keeps ringing or it goes to a voice mail. Tried calling again, no answer. Called the show room come to find out they are all in a meeting at corp. with no one manning the phones. also they all to to lunch at the same time. I thought that went out in the sixies, They suck!!!!!!!!!!! Don't shop with them, please, please
Linders Furniture review in Los Angeles, California: Showroom furniture is not same quality as what gets delivered
My husband and me bought a couch and love seat from Linder's. At the showroom we inspected both of them and liked the look and overall comfort and softness of the cushions. We unzipped the cushions at the showroom to see what materials they were made of and decided to get them. A week later we got our furniture and to our surprise the cushions were hard as rocks. Once we unzipped them we found out they were made with different materials than the ones in the showroom. Once we contacted customer service we got this very rude lady "Rosa" that didn't want to listen to what I was saying and kept making excuses as to why the cushions were hard- "they needed to be worn", "the cushions at the showroom were older and felt better". This service representative treated me like an *** and refused to take care of the problem!! Bottom line is that the furniture Linder's has on it's showrooms IS NOT THE SAME AS WHAT YOU WILL GET!!! BUYERS BEWARE!!!!
Linders Furniture review in Los Angeles, California: Showroom furniture is not same quality as what gets delivered
My husband and me bought a couch and love seat from Linder's. At the showroom we inspected both of them and liked the look and overall comfort and softness of the cushions. We unzipped the cushions at the showroom to see what materials they were made of and decided to get them. A week later we got our furniture and to our surprise the cushions were hard as rocks.Once we unzipped them we found out they were made with different materials than the ones in the showroom. We contacted customer service we got this very rude lady "Rosa" that didn't want to listen to what I was saying and kept making excuses as to why the cushions were hard- "they needed to be worn", "the cushions at the showroom were older and felt better". This service representative treated me like an *** and refused to take care of the problem!! Bottom line is that the furniture Linder's has on it's showrooms IS NOT THE SAME AS WHAT YOU WILL GET!!! BUYERS BEWARE!!!!
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