Linders Furniture
www.lindersfurniture.com
Anonymous
Doylestown, Pennsylvania
Couch Repair Review
I bought a couch and now I need it to be fixed and I can't get a hold of anyone.
Anonymous
Northridge, California
Need repairing..
i have bought dining table from you with the whole life repair guarantee.now i want to repair one of its chair.i am trying to contact you but all your ph nos are not available.can you tell me whom to contact to get it repaired.please mail me the number whom i can contact.my order type:SAL customer no:ARORS31632 name:SANJAY Address:31635 Avenida Maravilla#2 cathedral city,ca 92234 ph:760-333-**** date:05/31/11 9qty 7pc dining set 1leg table,4 side chairs,2arm chairs. 1plan total care kit. above is all the information on sales receipt. looking forward for a positive response from you.. thank you
Dreshawn Kgw
Cerritos, California
Unsatisfied Consumer
Purchased a two piece leather sectional sofa/chaise with a 5 year warranty in 2009. Fast forward to 2013, and still under warranty, I called the company(elite Gaurdsman)to report damage to my chaise. They assured me that someone would be contacting me to set up an appointment to view the damage to the furniture. I received a letter in the mail stating that my claim was denied and that I need to review the policy I purchased. Problem 1. I was sold a leather couch and I know that leather does not bubble and then split open and peel. 2. The refusal of service to my furniture. Intially I wanted the chaise fixed, now I want all my money back. I am not satisfied with the handling of this.I searched for a leather sectional it was advertised as leather, and was sold something that looks like leather but is absolutely not leather. This was discovered when the surface started peeling. I do not have confidence in your company and will tell everyone I know and come in contact with in my line of work, not to purchase furniture with your company.
Loss:
$1559
Tyrone Kyp
Los Angeles, California
Linder's Furniture should be ashamed!!!!!
I purchased a Black Marble table set from Linder's Furniture along with a 5 year warranty for an additional $69.95 and was told it would cover any damages to the furniture. My children spilled some beverages on the Marble top which became stained. I called the warranty company and a technician came out was unable to repair the damage. After speaking with Guardsman the warranty company, I was told that Linder's were no longer in business and a refund of the warranty purchased would be given to me. Now I'm stuck with a marble table that can't be repaired or replaced. When I purchased the warranty at their Rancho Cucamonga store, the representative told me that should any damage occur to my furniture that it will be repaired or replaced. Now I can't reach anyone. I'm very disappointed and upset with Linder's. This is bad business for anyone. If they knew their doors would be closing, they shouldn't offer people such a good deal. I would not have purchased the table or the warranty had they been honest and upfront with me. I hope there's a class action suit coming in the soon not distant near future against Linder's Furniture.
2 comments
Robert H Ohu
Palm Springs, California
LINDER'S Furniture falling apart in 6 months
We purchased sectional and the seats are caving in (literally the wood is broken in reclining seats, the gliders do not glide and the seams are coming apart in the first 6 months...paid $2500 for this piece of *** and now I can't get ahold of anyone and the warranty company says it won't cover it...what a joke! It was a battle to get the furniture and then they over charged us and we went to battke to get our moiney back...I am kicking myself for not cancelling everything back then! I really can't believe companies can get any with this...
Rudy B Zbq
Irvine, California
Linders furniture will not deliver my bed!
I paid Linders furniture $5200.00 up front for living room furniture, a bed and a top of the line mattress set. I personally picked up the furniture (a 3 piece sectional) and the sleigh bed frame. That's when they told me someone had sold my mattress set (approx. $1300.00) to someone else and that they had ordered a new set. This took place the second week of Dec. of 2011. They told me that it would be in that Friday of that week. Guess what, no mattress. I had given them two days before I showed up and asked what happened. They didn't even know if it was ordered. They said check with them the following wednesday. NO MATTRESS! Now we're into the 4th week of Dec. I patiently waited and called again that friday. A Bianca told me that they would give me a free delivery on the following tuesday. You got it, no delivery. That was the tenth of Jan. called the following day and another lacky told me that for sure it would be delivered by Sat. of that week. That's right, no delivery. This is now the 22nd of Jan. I don't know what else to do. They say this is Linders moving out sale, so I don't know when the're actually moving out. The main person giving them their instructions is a Samuel Sanchez, he works for the bank that foreclosed Linders. I am going to Linders to ask again, but I have no ammunition, they have my money and we can't afford any more money for a new bed. We are seniors and this will probably be our very last new bed in our life. Why are they lying to me? Are they trying to get out of town before delivery? That Sanchez guy is real slick, he could have sold me the paint off the building! I trusted them with our last savings. Is there any advice anyone can give me? I would greatly appreciate anything. Thank you for letting me vent. Rudy
2 comments
Anonymous
Anaheim, California
I was ripped off by Linders
invited to a special customers sell and was sold a cabinette which delivery kept getting postponed until the company went out of business. They refused to return my money through Discover for furniture never received. That SO CALLED SPECIAL CUSTOMER SELL WAS A SCAM. Is there a class action suit started against these scam artists. What are trusting loyal customers supposed to do. Why aren't any of these companies regulated and held accountable. Aren't these companies that buy the closing store responsible for the customers like myself that never received furniture paid for. This sucks. kristi.stannard@***.com
Loss:
$750
1 comment
Roxanne W Akt
Los Angeles, California
Linder's did not deliver!!!!!
I had a 5,000.00 dollar bedroom set on layaway had payed 3,000.00 on it and went to make another payment and the store was closed no signs of numbers to call completely empty!!!!! They had said they would be there until mid February they were gone feb 2 did i just loose 3,0000 I am pissed this is not fair.Is there anything we can do to get our money back or at least something else!!!!! This cannot be legal no wonder they are going out of business!!!! Someone please help !!! what can I do Roxanne West
Loss:
$5
Anonymous
Los Angeles, California
Just overall a crooked operation
My wife and I travel past Laguna on I5 everyday to t5e office and noticed t5e signs indicating t5e store was offering "Clearance" prices in its "Final Days'. We decided to stop and take a look around. We were recently looking at coffee tables and decided to give t5e store a quick walk t5roug5. Upon entering, I couldn't 5elp but notice a sign w5ic5 said "All sales final". We found a table t5at was basically a trunk and stood t5ere waiting for a quote as it was not marked. A gentleman walked over and we casually asked 5im t5e price. After making us wait w5ile 5e c5ecked, 5e came back wit5 $850.00 including t5e two end tables or 350.00 by itself. I gasped, "350.00 for a trunk?". On our way out my wife noticed a sofa set s5e recognized for we purc5ased t5e sofa t5ere 2 years before as a doorbuster for 599.99 (t5ey delivered it wit5 two rig5t seat cus5ions and it took six mont5s and eig5t p5one calls to finally get t5e left one, a different story) My wife exclaimed, "I t5ink I would like t5e matc5ing c5air for our sofa, w5at do you t5ink? I said "It must be mis-marked at 2499.99!". Anot5er associate over5eard me and assurred me it was t5e correct price. I told 5im 5ow muc5 we 5ad paid for t5e sofa before, and 5e said "but t5is time it includes t5e c5air and ottoman". So I couldn't 5elp it w5en I asked... "So t5is is an 1900.00 c5air?". T5en 5e proceeded to laug5???? T5is place is a complete and utter rip off. T5ey marked everyt5ing up 200% before t5eir so called "Clearance Sale".
Loss:
$2499
eyes o
Los Angeles, California
Gift certificates not honored.
Went the grocery certificates route not once but twice. I never got a nickel. Then Linders sent me five $100 gift certificates with an experation of 8/31/12. Heard they were going out of business so went in to use the certificates. I was told they won't honor them. I think a judge needs to get involved and make them honor what the company has promised people, whether it is cetificates or merchandise. To many companies get away with this kind of theft with no accountability. Shame on them and everyone else who want to screw the public.
nellierose s
Los Angeles, California
Linder's furniture took my deposit then closed the store. They are in receivership. Wont return depo
Linder's furniture store in Murrieta Ca. took my deposit on a piece of furniture on Oct. 26. On Oct. 31 I went to pay off the balance and arrange for a delivery. The store was closed and a note on the door saying they were closed for inventory until the following Friday. I went back to the store on Nov. 5 and they were handing out a piece of paper telling us that our deposits were forfeited and to call an 800 number for instructions. i called the number and yes my deposited was not refundable. I could rebuy the item at the new price. I was lucky, only $50. Some people had paid thousands. I filed a report with the Consumer Fraud Bureau of Calif. Now I am just waiting.
8 comments
Anonymous
San Diego, California
How to get back at Linders
I too had some difficulties with Linder's Furniture. We placed an order for 3 sofas, a love seat and a chair on September 3, 2011. The furniture was 'due' on September 26, 2011 per the order. When it did not show up, we called in and were told the two motion sofas were due on October 11, 2011 and the other sofa, love seat and chair would be in on October 17, 2011. After these dates passed, we called again for status. The sales person and manager could not provide any status and indicated that the order had not even been processed. I talked to 'customer service' and could get no status from them, so I told them to cancel the order. At this point 'customer service' said I could not cancel my order, even if they had not placed the order months after I paid for the furniture. So I contacted VISA and cancelled the order, I provided documentation on my attempts to contact Linders and VISA refunded my money. I even used the 'status' input at Linder's web site for records of asking for the status, and no one ever responded to any requests. I also filed a complaint with Better Business Bureau for the stores area. On November 4, 2011 Linder's Furniture called me to let me know that they would not be able to complete my order and to contact VISA to arrange for a refund (which I already had). So you can get them to listen and do something about their poor service and especially poor customer service.
4 comments
JeremysSpoken
Burbank, California
Stay Away from Linders in Rancho Cucamonga!
Do NOT, I repeat, do not go to this store to buy your furniture. Here's my story~ back in March 2011 my wife and I went in and made a large purchase of 2 full bedroom sets. Of course the customer service was good considering I hadn't paid yet. We were told we could get a small discount if we paid in full at that time. We did just that. We were informed that one of the bedframes was on back order until June. Now keep in mind this was told to us back in March. June seemed far away to wait for a piece of furniture, but we were patient and said fine. We questioned whether or not it would really arrive to our house in June, but our sales associate GUARANTEED it. He even shook my hand as he guaranteed this claim. We even disregarded the fact that all the other pieces we purchased (including the other full bedroom set) was available immediately, but they would not deliver it until the one last backordered piece would come in. I found this strange considering most large stores such as Macy's, etc. will deliver them as they become available. But again my wife and I were patient. The receipt paperwork stated I would receive a phone call in mid-May to give a tenative delivery date. This call never came. I then called them, and they said they would deliver our items the week of June 13th. June 15th comes around and still no call so naturally I call them. Their response? "We'll call you by Friday.". Well, guess what? No call. I call them Friday late-afternoon, and they tell me to call Monday. At this point it's now the week of June 20th. Monday afternoon comes around, and yet again no call from Linders. I call them to find out what's going on, and they now tell me they have nothing to do with the delivery aspect, and to call some 800 customer service number. Can you believe it?! And of course customer service says for me to call the store direct and speak with a manager. Wait, it gets better! I finally speak with someone who's willing to listen, and now they tell me they'll call the week of JULY 11TH!!! Now I have to wait until July?! I bought this furniture back in March! MARCH! And according to them even THIS was a tentative date. Who knows? Maybe they'll push it back until I finally go away. And why haven't they at least delivered the rest of the pieces that have just been sitting in their warehouse since March? I called the manager and said I was GUARANTEED it would arrive by June, and of course they blamed the manufacturer.....unreal. I told them they guaranteed me, but you can't use reason and logic on someone who doesn't have a mind that understands reason and logic. The fact that they guaranteed me it would arrive in June means nothing. My word means everything to me, honor, integrity. But to others its a lost art. I told them I want to cancel my order, get a refund, and be done with them entirely, but now they say they can't cancel my order because I waited too long to cancel it. Unbelievable. They're the ones that made me wait until June, then they say I'M the one who waited too long. So as I type this today I have not one piece of furniture, my wife, son, and I are still sleeping on mattresses on the floor, AND I can't get my 2000 dollars back. Please save yourself this insanity and go to another store. There's plenty out there, forget about Linders. Thanks for listening.
Loss:
$2000
6 comments
The c Zba
San Francisco, California
I HATE LINDERS FURNITURE!!!
I ordered an entertainment center ($1700) and they cancelled delivery TWICE... I have left 2 messages with the manager (Meg) and no one has returned my call. The only person i have talked to is Veronica and she has a bad attitude. Not empathetic with customer AT ALL. I told her that I was not happy with their service and the first thing she said was..."You want to cancel"...They did refund (part) of the delivery charge the first time but they are not willing to make any adjustments due to their SECOND cancellation and inconvenience. My TV has been sitting on the floor unplugged for 3 weeks and I sold all my old furniture a month ago. I have been calling corporate, customer service and even the store ALL DAY but no one answers...BAD, BAD customer service. The crazy part about all this is that I have a bed on layaway for $3500 that I definitely will be cancelling...If you can read this complaint...DONT BUY FROM LINDERS FURNITURE!!!!...Their customer service sucks!!!
10 comments
antoniodane W
Glendale, California
Linders takeover company are crooks
Linders owes me a store credit, I was never notified that they would be closing and needed to come in and use my store credit or I would loose it, instead I find out they are closing decide I better get there before they are gone and so is my money and then find out they will not give me the credit due me. I asked for a manager and explained that I had a credit, he said well we are not linders we are just selling off their inventory, I told him your sign still says linders your sales slips still says linders, your sales staff still says welcome to linders, so all you want to do is take peoples money and run, not give them what is owed to them. What a bunch of low life crooks. Tony Witt
Loss:
$50
3 comments
Anonymous
Los Angeles, California
Failed to deliver, then held refund for 21 days!
Linder's Furniture has the WORST CUSTOMER SERVICE EVER!! Veronica, Rosa, and Marcela are rude and completely unapologetic. My dining set delivery was over two weeks late. They finally called to schedule delivery and I thought everything was set. Then they call the night before delivery and tell me that they cannot deliver for another 2 weeks!! I asked to cancel and have my money refunded, and they said it will take 21 days for me to get my money back! Do not do business with this company. The leaset they could do is refund my money and apologize, but they wont even do that, then Veronica hung up on me! Rude, nasty, customer service department.
Loss:
$1
17 comments
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Can i get linderns warranty insurance number? thanks!!
Hi Malik, Who refunded back your $69.95? I have the same problem.
I purchased the 5 year warranty which I need right now but the warranty company does not have me in their system. However, I'm holding an invoice on what I paid.