Linders Furniture Reviews in San Diego, California
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Linders Furniture review in San Diego, California: How to get back at Linders
I too had some difficulties with Linder's Furniture. We placed an order for 3 sofas, a love seat and a chair on September 3, 2011. The furniture was 'due' on September 26, 2011 per the order. When it did not show up, we called in and were told the two motion sofas were due on October 11, 2011 and the other sofa, love seat and chair would be in on October 17, 2011. After these dates passed, we called again for status. The sales person and manager could not provide any status and indicated that the order had not even been processed. I talked to 'customer service' and could get no status from them, so I told them to cancel the order. At this point 'customer service' said I could not cancel my order, even if they had not placed the order months after I paid for the furniture. So I contacted VISA and cancelled the order, I provided documentation on my attempts to contact Linders and VISA refunded my money. I even used the 'status' input at Linder's web site for records of asking for the status, and no one ever responded to any requests. I also filed a complaint with Better Business Bureau for the stores area. On November 4, 2011 Linder's Furniture called me to let me know that they would not be able to complete my order and to contact VISA to arrange for a refund (which I already had). So you can get them to listen and do something about their poor service and especially poor customer service.
Linders Furniture review in San Diego, California: Manager (Rancho Cucamonga) called wife a *** and hung up on her.
Worst experience ever! Bought a sectional March 29, 2010 and finally cancelled on August 9, 2010. After purchasing was told that it would be delievered on April 16th. Never received a call when that date came so I called and was told that it was on backorder till June 1st and that I would get a call to setup delievery. The date came, never got a call so I called them again to find out where my couch is and of course, again was told it is on backorder till end of June. End of June comes and goes and no phone call, so I called them again. Asked where my couch is and was told that they are waiting to fill the container from the manufacturer before shipping it over, so now till end of July and they will call me when it comes in. End of July comes and goes and no one calls me. So I call again and was told that it will be here on August 8th. To my surprise I actually get a phone call this time on August 3rd from a lady at the store saying that my couch has finally arrived and that I have a scheduled delievery date Saturday August 7th in the morning. So finally I will have my couch that I paid for over 4 1/2 months ago. So I take the day off work Saturday to wait for the delievery of my couch. It is now 1pm Saturday afternoon and still no couch. I call the dispatch center who is in charge of delieveries and they told me they don't even know who I am. So I call the store, (Rancho Cucamonga) and spoke to the lady who told me it was going to be delieverd today and she says, "Umm can I have the store manager call you back?" So its now 6:30pm and I receive a phone call from the "Store Manager" (Everett) sorry had to use his name becuase I received the worst customer service ever!!! He tells me he doesn't know why his sales associate called me and told me my couch is here and is going to be delievered, because it isn't here, it's still in China. He tells me that now he has to call 3 other customers to tell them the same thing because she called others scheduling a delievery date today and their merchandise is not here either. So he assured me that he would follow up with a phone call on Monday, August 9th to give me an update on what he found out about my order. Guess what??? Everett didn't call me on Monday or any other day after that. So I called him on the following Thursday to speak with him but of course he wasn't available and he would call me back. He didn't call me back so my wife called him today. He was unavailable again and he would call me back. To my surprise he did call back and spoke to my wife. He explainded to her that if she wants to know where the couch is that she needs to call customer service and ask them. He said he doesn't know where the couch is. So she asked him why didn't he call back on Monday with a follow up like he said he was going to do. He says, "He was busy and couldn't so he left a note for someone else to call us with a follow up." Well, no one called us with a follow up so my wife told him that. He says, "I don't know what to tell you Ma'am." So my wife asks him what was the note for and what did it say? His answere to her was, "I don't have to tell you that!" Excuse me what do you mean you don't have to tell us what the follow up note said????????? She was stunned at what his response was so she asks him, aren't you the store manager? You have our money and our couch and you have no answers to where our couch is.......So we want to cancel our order and get a refund. He calls my wife a *** and hangs up on her!!!!!!!!!!!!!!!!!!!!! I call back, and talk to another "Store Manager" by the name of Jon. I cancel the order through him and hopefully get a refund posted back to my card. This is the most horrific customer service experience I have ever encountered in my life. I don't even know how this company is still in business, they are a bunch of thieves and know nothing about customer service. Why are they still in business??? We as the consumer need to do something about this and let others know not to do business with them. I just don't understand what is going on with this company and how they have been in business for 25 years, especially after reading all the complaints on the internet about them and they have an "F" rating on the better business bureau (www.bbb.org) website. I want to make sure this business goes down!!!!!!!! DO NOT SHOP AT LINDERS FURNITURE unless you want to be robbed of your $$$$. Robert J
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